MCG provides outsourced help desk support for all size organizations. Basic telephone help desk support covers questions concerning issues with individual desktops and laptops within a company, application issues (Word, Excel, Outlook), operating system problems, printing difficulties, and Internet/email concerns. Many plans are available based upon the level of support desired and the response time necessary.
MCG uses a web based ticketing system to track requests, progress, and history of events. Asset information for client systems is also maintained. If appropriate, digital photos of the environment can be recorded as well.
Depending on the organization, remote monitoring software allows MCG to take over a workstation in order to better diagnose the problem and provide a quicker solution. As part of a Managed Resources contract, or separately, Help Desk Support can significantly reduce the ongoing support costs for your organization.